Privacy and cookies


By agreeing to our Terms & Conditions you agree to our Privacy Policy & Cookies. We encourage you to read our full Privacy Policy & Cookies.

We take your privacy very seriously. This document outlines how we collect and use your data, and gives you information about your rights.


When you place an order online

We will gather all the information we need to process your order. (For example: name, email, postal address, billing address, card number or other payment method details, contact phone number. We also capture your IP address for fraud check purposes only). When you first place an order online you will also be given the option to opt in for email marketing. We will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to previously. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting customer services.

When you place an order with us online, we will also send you a feedback request email even if you have not opted-in to receive email marketing. We do this so that we can improve our service to you. Any feedback you send us will remain anonymous. You can opt out of receiving these emails by clicking the Unsubscribe link at the bottom of any email, or by contacting customer services.

As with all sensitive data we keep all of these details securely in our systems. The exception is payment details which are sent to and managed securely by our payment service provider. We do not keep a record of your credit card, for example, apart from the card type and last four digits for reference.

When you contact customer services

We keep records of any communications we have with you so that we offer the best service to you and so that we can refer to them at later date if we need to. As with all sensitive data, we keep these details securely.


When you place an order online

Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status.

When you contact customer services

We only use this data to answer your query, to refer to at a later date if necessary and to train our staff. We have a legal obligation to keep this data for six years after which time it will be deleted from our databases.


Unless you have made a transaction with us we will not share your data with any third party outside of the Madelane.

We do pass some data to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests. The types of companies we use are, for example:

  • courier companies (to send orders);
  • data analysis companies (to provide us with tools to analyse our data);

We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.


You have the right to access your personal data (to ask us what information we hold about you).
You have the right to ask for your data to be deleted or corrected.
You have the right to ask us to stop processing your data.
You have the right to stop receiving marketing from us.
For all of the above, please do get in touch with us Where we are obliged to comply with your request we will do so as quickly as possible.



We have the utmost respect for the privacy of our online customers. Any information you provide us with will be securely protected and managed in line with current legislation. You can access and browse our website without having to disclose any personal data. By browsing and shopping on Madelane website you are accepting and complying with the regulations outlined in the Cookie Policy below and in the Terms and Conditions provided on the site.

By continuing to use the site with your current browser settings, you consent to allow this site to use cookies. More information on cookies, how we use them and how to disable them can be found in the section below.


This site uses internet cookies. These are small pieces of information that are stored by your browser on your computer to improve the speed at which it can access pages of our website, thereby giving you a better browsing experience. These cookies do not record or store any personal details and are harmless to your computer.


If you buy from us, we will require information such as your first name and surname, email address, phone number and delivery and billing addresses. This information is required in order that we may process your order efficiently.

Some cookies collect information about browsing and purchasing behavior by people who access this website via the same computer or device. This includes information about what pages you viewed what products you added to your basket or purchased and generally how you navigated the site. Please note that we do not use cookies to collect or record information on users’ name, address or other contact details.


In the main cookies are used for the effective operation of the website but additionally we use cookies to track the effectiveness of our website and deliver targeted marketing campaigns. For further information take a look at this useful Google Video on You Tube which helpfully explains how websites use cookies.


If you want to disable cookies you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer. By continuing to use the site with your current browser settings, you consent to allow this site to use cookies. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

You can also take a look at the information provided by the Interactive Advertising Bureau at

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